Customer Service

FAQS

Customer service is at the heart of all we do at Anvil Traction. We not only want to supply you with premium quality products, but we also want to ensure that we offer a professional and efficient service that provides you with the best possible customer experience. Our team based at our head office in Wellingborough, Northamptonshire are always more than happy to answer any questions and provide any support and advice that we can. We also have a network of directly employed staff and distributors around the world to support your global requirements.

Should you have any queries please contact us in the first instance via email at anvil@tripal.global or telephone +44 (0) 1933 423 380.

Purchasing Anvil Traction Products

Anvil Traction products are sold solely through a network of reputable distributors. For details of distributors stocking the brand or if you would like to enquire about how to become a distributor, please contact us and we will be happy to assist you.

FAQS

What makes Anvil Traction shoes slip resistant?

The outsole on Anvil Traction footwear boasts outstanding slip resistant properties that are achieved with a combination of the grid pattern and the rubber compound. The Anvil Traction sole units are made with a rubber compound similar to a car tyre which offers far better levels of grip in wet and greasy conditions by dispersing water and oil out through its tread pattern and making firm contact with the walking surface.  Anvil Traction’s unique rubber compound grips the microscopic roughness of the underfoot surface, whilst the octagonal grid pattern channels liquids out from under the shoe’s sole.

How will I know when my shoes need to be replaced to maintain optimum slip resistance?

A unique feature of the Anvil Traction range is the ‘indicator cleat’ that we have incorporated into the outsoles of our shoes. Highlighted in yellow, this cleat gives the wearer an important guide to the attrition rate of the footwear and provides a good indication of when it should be replaced.

Are your shoes guaranteed not to slip?

No shoes are guaranteed not to slip. The complete Anvil Traction range is slip resistant which means it helps to reduce the risk of slips and falls. To achieve maximum slip and fall incident reduction, it is important to combine slip resistant shoes with correct floor maintenance.

What safety standards are your shoes tested against?

All Anvil Traction supplied safety footwear is tested in accordance with EN ISO 20345:2011 standards. Our Occupational footwear is tested in accordance with EN ISO 20347:2012 standards.

Why can’t I make a purchase on your website?

Anvil Traction shoes are sold exclusively through a network of reputable distributors.

Where can I find a list of distributors that stock the Anvil Traction range?

For contact details of distributors that stock the Anvil Traction range, please contact us using one of the following methods and we will be more than happy to assist you:

Email: anvil@tripal.global

Tel: +44 (0) 1933 423 380

Or use the contact form on the ‘Contact Us’ page of our website.

How do I become a distributor for the Anvil Traction range?

If you are interested in becoming a distributor for Anvil Traction, please contact us using one of the following methods and we will be able to discuss this in more detail with you.

Email: anvil@tripal.global

Tel: +44 (0) 1933 423 380

Or use the contact form on the ‘Contact Us’ page of our website.

I have a question that is not listed here, who can I speak to?

If your question has not been answered, please just contact us and we will be happy to help. There are a number of ways to do this:

Email: anvil@tripal.global

Tel: +44 (0) 1933 423 380

Or use the contact form on the ‘Contact Us’ page of our website.

NEWS & EVENTS

Keep up to date with our latest updates and career opportunities via LinkedIn.

FAQS

Have a question that needs answering? Click here to find out the answers to the most frequently asked questions.

STAY IN TOUCH

To be kept informed of new promotions and products please complete your email address below

>